Tesla's app server went down a few hours ago, leading to a worldwide app outage that left owners unable to connect to their cars. For those who've been mostly dependent on their phones instead of their keycards, that means being locked out of their vehicles. Electrek first reported the issue after receiving complaints from Tesla owners on Friday night, and for a while it seemed like the problem only affected drivers in North America. But then, an owner from Seoul, South Korea tweeted at Elon Musk about getting a server error on their app, to which the Tesla CEO replied that he's "checking" it out.
— Elon Musk (@elonmusk) November 19, 2021
Other tweets show owners calling for roadside assistance and delaying their plans for the night. The outage came shortly after the automaker rolled out an update to its application, which Electrek said includes a feature that Tesla had issues implementing. It's unclear if that was connected to the outage, since Musk has yet to follow up on his initial response. Regardless, it looks like the outage is starting to get resolved. Downdetector received as many as 543 reports a few hours ago, but now they're down to less than a hundred.
Being locked out of vehicles could be an ongoing problem as automakers move to cloud services and increase reliance on smartphone apps. As this situation showed, however, it's still wise to carry around a keycard/keyfob as backup just in case.
Just a few days after a global Facebook outage, Instagram went down for over two hours due to a different technical issue.
Mobile | Digital Trends
Facebook services are slowly coming back online after one of the biggest outages in recent memory. Facebook, Instagram, WhatsApp and Messenger’s apps appear to be working again, though some of the websites are loading more slowly than usual.
As of 6:05pm ET Monday, the "Facebook for Business Status" page was still showing "major disruptions," to the social network's core services. But that was still an improvement from earlier in the day when the website was offline entirely.
"To the huge community of people and businesses around the world who depend on us: we're sorry," Facebook wrote in a statement posted to Twitter. The company confirmed its services "are coming back online now." In a post on Facebook, CEO Mark Zuckerberg also apologized for the services going down.
To the huge community of people and businesses around the world who depend on us: we're sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.
— Facebook (@Facebook) October 4, 2021
The outage lasted more than six hours, taking down Instagram, WhatsApp, Messenger and Oculus. It also wreaked havoc on the company internally, with employees reportedly unable to access emails, Workplace and other tools. The New York Timesreported that employees were also physically locked out of offices as workers’ badges stopped working.
It also shaved billions of dollars off of Zuckerberg’s personal net worth as Facebook’s stock tanked, Bloomberg reported. Elsewhere, the company is still reeling from the fallout of a whistleblower who has accused the company of prioritizing “profits over safety.” The whistleblower was The Wall Street Journal’s primary source for several articles that details how Instagram is harmful to teens and the company’s controversial “cross check” program that allows high profile users to break its rules.
Security reporter Brian Krebs reported the outage was linked to issues with Facebook's BGP (Border Gateway Protocol) records, which prevented the company's services from being accessible. He later added it was "a routine BGP update gone wrong." DNS provider Cloudflare also cited BGP as the likely culprit, writing in a blog post that it was "as if someone had 'pulled the cables' from their data centers all at once and disconnected them from the Internet."
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