Posts Tagged: outage
Everything you need to know about the massive Apple App Store outage
Were you having trouble using the App Store, Apple TV, or other Apple services this evening? Here’s what happened.
Digital Trends
Amazon explains outage that took out a large chunk of the internet
Amazon has explained the Web Services outage that knocked parts of the internet offline for several hours on December 7th — and promised more clarity if this happens in the future. As CNBCreports, Amazon revealed an automated capacity scaling feature led to "unexpected behavior" from internal network clients. Devices connecting that internal network to AWS were swamped, stalling communications.
The nature of the failure prevented teams from pinpointing and fixing the problem, Amazon added. They had to use logs to find out what happened, and internal tools were also affected. The rescuers were "extremely deliberate" in restoring service to avoid breaking still-functional workloads, and had to contend with a "latent issue" that prevented networking clients from backing off and giving systems a chance to recover.
The AWS division has temporarily disabled the scaling that led to the problem, and won't switch it back on until there are solutions in place. A fix for the latent glitch is coming within two weeks, Amazon said. There's also an extra network configuration to shield devices in the event of a repeat failure.
You might have an easier time understanding crises the next time around. A new version of AWS' service status dashboard is due in early 2022 to provide a clearer view of any outages, and a multi-region support system will help Amazon get in touch with customers that much sooner. These won't bring AWS back any faster during an incident, but they may eliminate some of the mystery when services go dark — important when victims include everything from Disney+ to Roomba vacuums.
Tesla app outage locked some owners out of their cars
Tesla's app server went down a few hours ago, leading to a worldwide app outage that left owners unable to connect to their cars. For those who've been mostly dependent on their phones instead of their keycards, that means being locked out of their vehicles. Electrek first reported the issue after receiving complaints from Tesla owners on Friday night, and for a while it seemed like the problem only affected drivers in North America. But then, an owner from Seoul, South Korea tweeted at Elon Musk about getting a server error on their app, to which the Tesla CEO replied that he's "checking" it out.
Checking …
— Elon Musk (@elonmusk) November 19, 2021
Other tweets show owners calling for roadside assistance and delaying their plans for the night. The outage came shortly after the automaker rolled out an update to its application, which Electrek said includes a feature that Tesla had issues implementing. It's unclear if that was connected to the outage, since Musk has yet to follow up on his initial response. Regardless, it looks like the outage is starting to get resolved. Downdetector received as many as 543 reports a few hours ago, but now they're down to less than a hundred.
Being locked out of vehicles could be an ongoing problem as automakers move to cloud services and increase reliance on smartphone apps. As this situation showed, however, it's still wise to carry around a keycard/keyfob as backup just in case.
Instagram back up after second major outage of the week
Just a few days after a global Facebook outage, Instagram went down for over two hours due to a different technical issue.
Mobile | Digital Trends
Facebook is coming back online after hours-long outage
Facebook services are slowly coming back online after one of the biggest outages in recent memory. Facebook, Instagram, WhatsApp and Messenger’s apps appear to be working again, though some of the websites are loading more slowly than usual.
As of 6:05pm ET Monday, the "Facebook for Business Status" page was still showing "major disruptions," to the social network's core services. But that was still an improvement from earlier in the day when the website was offline entirely.
"To the huge community of people and businesses around the world who depend on us: we're sorry," Facebook wrote in a statement posted to Twitter. The company confirmed its services "are coming back online now." In a post on Facebook, CEO Mark Zuckerberg also apologized for the services going down.
Zuckerberg didn’t elaborate on the cause of the lengthy outage. In an earlier tweet, the company’s outgoing Chief Technology Officer, Michael Schroepfer, cited “networking issues.”
To the huge community of people and businesses around the world who depend on us: we're sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us.
— Facebook (@Facebook) October 4, 2021
The outage lasted more than six hours, taking down Instagram, WhatsApp, Messenger and Oculus. It also wreaked havoc on the company internally, with employees reportedly unable to access emails, Workplace and other tools. The New York Timesreported that employees were also physically locked out of offices as workers’ badges stopped working.
It also shaved billions of dollars off of Zuckerberg’s personal net worth as Facebook’s stock tanked, Bloomberg reported. Elsewhere, the company is still reeling from the fallout of a whistleblower who has accused the company of prioritizing “profits over safety.” The whistleblower was The Wall Street Journal’s primary source for several articles that details how Instagram is harmful to teens and the company’s controversial “cross check” program that allows high profile users to break its rules.
Security reporter Brian Krebs reported the outage was linked to issues with Facebook's BGP (Border Gateway Protocol) records, which prevented the company's services from being accessible. He later added it was "a routine BGP update gone wrong." DNS provider Cloudflare also cited BGP as the likely culprit, writing in a blog post that it was "as if someone had 'pulled the cables' from their data centers all at once and disconnected them from the Internet."
iCloud outage takes down backups and photos for some users
If you’ve been having problems syncing data across your Apple devices, you’re not alone. Apple is reporting (via 9to5Mac) outages across several of its iCloud services, including backups, calendars, Find My, photos and even sign-ins. The company only…
Engadget
911 mobile services are gradually returning after CenturyLink outage
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Major Netflix outage interrupts your weekend viewing plans
We hope you weren't dead-set on watching all of Luke Cage this weekend. As we write this, Netflix is recovering from a serious worldwide outage that knocked out its service from around 3PM Eastern to shortly after 5PM. While the streaming video compa…
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